TextWave Privacy Policy

TextWave LLC UAE, Dubai + (“TextWave ”, “we”, “us” or “our”), is the responsible entity and has created the following Privacy Policy to describe how TextWave uses information it collects when people visit the website of TextWave, www.textback.ai, (“TextWave Site”) or the TextWave website, www.textback.ai, (“TextWave Site”), or sign up to use the services of TextWave (“Services”). TextWave may periodically make changes to this Privacy Policy that will be posted on these webpages. If TextWave makes any material changes to this Privacy Policy, TextWave will provide notice of such changes through a posting on the TextWave Site or the TextWave Site, or through another reasonable means of communication.

By using or accessing TextWave Site or the TextWave Site or the Services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in the following ways.

Remember that your use of TextWave Services is at all times subject to the General Terms of Service , which incorporates this Privacy Policy.

Information Collection Policy

When you use the TextWave Site or the TextWave Site, or sign up for the Services, TextWave may collect certain contact information from you, including, without limitation, first and last name, job title, organization name, city, state and zip code, email address, and phone number (collectively, “Contact Information”). When purchasing Services, you will be required to provide additional information that may include a credit card number or other banking or payment information (“Billing Information”).

To improve the navigation experience on the TextWave Site and the TextWave Site, TextWave also automatically receives and records information from your browser on our server logs, including the pages you request (“Site Information”).

Certain Site Information is collected by TextWave through the use of cookies. Cookies are sets of data which are stored by your web browser and which contain data. In as far as your consent is necessary in this respect, this will only take place if you have granted the required consent.

The same applies to web beacons and other standard collection tools. These tools help provide additional functionality to the TextWave Site and the TextWave Site and help us analyze the use of the TextWave Site and the TextWave Site more accurately. We may also use cookies to help track the level of interest in different features of the TextWave Site and the TextWave Site and to compile data that can help us improve our Services. You can choose not to use cookies, but then you will not be able to take advantage of certain features of the TextWave Site and the TextWave Site.

In addition to the collection of Site Information, in connection with your use of the Services, TextWave may collect information that is created or provided by you for such purposes (collectively, “Service Information”). For example, if you enable users to send SMS messages through the Services, TextWave will collect and maintain the call data (recipient phone number, size and time of message and other transactional data). Service Information may include information that is Personally Identifiable Data (as defined in the next paragraph).

If you provide us with any Personally Identifiable Data about another person, you represent and warrant that you have that person’s consent to do so and that such person has given explicit consent for us to collect, process, use, and store their Personally Identifiable Data for the purpose for which you have sent it to us and as set forth in this Privacy Policy and the General Terms & Conditions.

The Contact Information, Billing Information, Site Information, and Service Information may be referred to below, collectively, as the “Data”. “Personally Identifiable Data” means that data which directly, or used in conjunction with other provided information, enables the identification of a specific individual.

We do not knowingly collect or solicit personal information from anyone under the age of 13. If you are under 13, please do not attempt to register for the Services or send any personal information about yourself to us. If we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us personal information, please contact us at [email protected].

Data Usage Limitations

TextWave may use data we obtain as described above for purposes relating to the TextWave Site and the TextWave Site and Services, including (a) providing the TextWave Site and the TextWave Site and Services to you, (b) facilitating third parties to participate in the provision and improvement of the TextWave Site and the TextWave Site and Services, (c) raising queries with you, and responding to issues you may raise, whether relating to our Services or otherwise, (d) performing credit checks and, (e) verification of personal or business data and payment details and other checks before offering our Services to customers.

TextWave may use the Site Information to monitor the use of the TextWave Site and the TextWave Site and to improve the user experience associated with the TextWave Site and the TextWave Site. TextWave uses the Site Information internally and only as described in this Privacy Policy.

If you are not a customer of TextWave (i.e., if you have not signed up to receive the Services), TextWave will use your Contact Information only for the purpose for which such information was provided. For example, if you have signed up to receive product information from TextWave, we will use your Contact Information only to send you that information. You may always opt-out of the receipt of any of those communications.

TextWave uses and stores Service Information only for the purpose of conducting business with you. For example, we will use your Contact Information to provide you with access to the Services you have ordered, as well as support services, technical updates or updates on changes in usage policies of TextWave. TextWave may also use your Contact Information to send you company updates and marketing offers and information as long as you have expressly consented to receiving these or in case we have received your Contact Information in the course of a purchase of our Products and Services and we limit such marketing communication to similar TextWave products and services. You may opt out of receiving marketing information from TextWave at any time by sending an email to [email protected]. You may not opt out from non-marketing communications, including service notifications and other operational updates. To note, the use of Service Information by TextWave is also governed by the agreement you enter into with TextWave in connection with the Services and General Terms & Conditions (the “Services Agreement”). Please refer to the Services Agreement for specific provisions concerning confidentiality and data protection. In the event of any conflict between this Privacy Policy and the Services Agreement, the Services Agreement shall prevail.

Also, for clarification, this Privacy Policy applies if you are a visitor of the TextWave Site, or the TextWave Site, or if you purchase the Services. TextWave Site or the TextWave Site may contain links to third party sites and messages/communications sent through our Services may also contain links to third party websites or services.

Please be advised this Privacy Policy does not apply to the privacy, security, and general practices and policies of third party websites or businesses. TextWave recommends that you read the terms of use and privacy policies of any site, product or service that collects Personally Identifiable Data upon leaving TextWave Site or the TextWave Site. If you use a third-party application or service that is integrated with TextWave, then such third party’s privacy policy will govern the use, storage, and disclosure of your data in connection with such application or service. TextWave may receive orders, subpoenas or other legal demands for Personally Identifiable Data that has been collected on behalf of such third-party providers through the use of their applications or services. In such cases, TextWave refers the party requesting the Personally Identifiable Data to the applicable third-party provider. That provider will respond in accordance with its own policies and may disclose your Personally Identifiable Data in response to such subpoena or other demand for information. Please remember that TextWave is not responsible for the policies and practices of such third-party providers. If you have questions about any such disclosures, you should contact the applicable provider directly. TextWave will have no liability in connection with any act or omission of any such provider with respect to your data or information or otherwise.

Does TextWave disclose Personally Identifiable Data to third parties?

TextWave does not share or disclose any of your Personally Identifiable Data except as described in this Section.

Agents, consultants and related third parties: TextWave uses third party vendors to perform certain business-related functions. Examples of such functions include data storage services, database maintenance services, and payment processing. When TextWave employs such third party vendors to perform services on its behalf, TextWave will only provide them with the Personally Identifiable Data that they need to perform their specific function. Each third party vendor is required to keep such Personally Identifiable Data confidential and not to use such Personally Identifiable Data for any purpose other than providing services to TextWave.

Affiliates: TextWave may share Personally Identifiable Data with entities that are controlled by or under common control with TextWave (each an “Affiliate”) for the purpose of assisting TextWave in providing its Services to you. In that event, any such Affiliate will use Personally Identifiable Data solely as permitted under this Privacy Policy. Business transfers: TextWave reserves the right to sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personally Identifiable Data may be part of the transferred assets. You acknowledge that such transfers may occur, and that any acquirer or successor of TextWave may continue to use your Personally Identifiable Data as set forth in this policy. Legal requirements and other circumstances: TextWave reserves the right to disclose Personally Identifiable Data if required by law or if it believes in the good faith belief that such action is necessary to: (a) comply with a legal obligations, regulations, law enforcement, governmental and other legal requests or court order; (b) protect and defend the rights or property of TextWave; or (c) protect the property or safety of users of the TextWave Site, or the TextWave Site, or Services, or any third party; (d) enforce or apply our General Terms & Conditions and other agreements; (e) address fraud, security or technical issues. If TextWave is required by law to disclose any of your Personally Identifiable Data, then we will use reasonable efforts to provide you with notice of that disclosure requirement, unless we are prohibited from doing so by statute, subpoena or court or administrative order.

Security

TextWave takes reasonable precautions such as policy-based access control to protect Data in our possession from loss, misuse, and unauthorized access. TextWave follows generally accepted industry standards to protect the Data, both during transmission and once received by TextWave. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and no company, including TextWave, can fully eliminate the security risks associated with such Data. While TextWave strives to protect your Data, TextWave does not guarantee its security.

Update Information, correction, or deletion of Contact Information

If you would like to update or correct any information that you have provided to TextWave through your use of our Services or this website, limit or opt-out of certain communications, please send an email to [email protected] or fill out the form in the “Contact us” link on this website. We will use reasonable commercial efforts to address any concerns that you may have.